Wednesday, 4 September 2013

Cops launch 'service delivery system' - Source The Times Of India

City police commissioner Sanjay Kumar has recently launched a 'service delivery system' programme, wherein all the permissions or the files reaching an official will have to be cleared within a stipulated time.

The decision comes in the backdrop of a recently concluded half-yearly meet of all the police unit commanders from across the state, wherein director general of police, Sanjeev Dayal, expressed serious concern over the high number of complaints from the public about the alleged harassment by the police in doing even the routine work.

Following the meeting, all the police stations across the city including the commissionerate officials have been given special instructions that there should not be any kind of harassment by the police while doing routine work. The DGP also issued directions to take cognizance of even pettiest of issues or quarrels and maintain an official record.

Acting on the instructions, Kumar has even warned the policemen that if found guilty of unnecessary harassment to common people, they may face suspension.

Speaking to TOI, Kumar said, "Service delivery system tops the priority list of the DGP and he has given clear instructions to all units across the state to improve it. He has clearly stated it is the responsibility of the respective unit commander that no common man residing in their jurisdiction should face harassment for any kind of routine work from the police's end."

"Following the directives, we have asked all the police stations and the officials at the commissionerate that no file related to any kind of police permissions, weapon's licence, passport or character verification and certificates should gather dust without any genuine reason. Besides, any permission or issuance of licence should be done within a stipulated time and if there are any queries related to the application, the applicant should be immediately informed about it," he said.

He said instructions have also been given to the police stations to immediately register an offence soon after the incident takes place or a crime is committed. The policemen found not acting on the instructions should be ready to face music, Kumar said.

"Looking at the scenario across the country, we are also taking efforts to sensitize the police in dealing with crime against women. More and more workshops and training programmes would be conducted for the purpose and our men at all the police stations have been given strict instructions to register each and every crime against women," he added.

Sources privy to the development said the police commissioner has warned the policemen to not behave arrogantly with the citizens. They should adopt a proactive and friendly approach while dealing with the citizens, failing which the policemen should be ready to face severe action, including suspension, sources added.

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