Wednesday, 13 March 2013

'Aurangabad Online' service losing steam - Source LT

■ No. of complaints going down, redressal is also not prompt

The toll-free service 'Aurangabad Online', which was started in district collectorate for solving peoples' problems, is losing its effectiveness. The service received 199 complaints in the last three months and 96 out of them are still pending. 
Aurangabad Online was started by former collector Kunal Kumar on November 20, 2010 so that the residents do not have to make rounds of government offices to file their complaints at different government offices. Complaints were noted down on the toll-free number 2222222. 
The residents filed their grievances related to the ten departments like revenue, agriculture, forest, land record, MSEDCL, State Transport Corporation, police, public works and Zilla Parishad (ZP). 
The grievances were sent to junior officers concerned on mobile and seven days time was given to sort out the complaint. If he failed to solve it, the complaint was forwarded to head of the department and after one more week to collector himself. Due to this, babus were acting fast. 'Aurangabad Online' activity received good response from the residents and in the very first year, over 2,000 grievances were registered.
Only 119 complaints
From January 1 to March 12 this year, only 119 complaints have been received including the highest 51 grievances related to the district collectorate. Among the remaining complaints, 12 are related to ZP, 7 each to PWD, police and MSEDCL, 6 to agriculture and 5 to land record departments. Out of these, only 23 grievances were settled.

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