HPCL comes up with the novel idea n SMS and IVRS booking relief for working couples About HPCL Gas. There are 8 gas distributors of HPCL in the city and each of them is serving on an average consumers between 20,000 and 25,000. Thus, the total number of HPCL gas consumers in and around the city is nearly 2 lakh. All the gas agencies have installed a free phone facility to educate their consumers about the service. Moreover a help desk is also set in all agencies telling consumers how to type and sent the SMS for registration and gas booking. In case any consumer faces any problem he/she should dial 0240-2484846 during office hours to get the problem solved.
Providing a respite to customers making rounds to gas agencies for booking a cooking gas cylinder, HPCL has introduced round-the-clock gas booking service through SMS and IVRS (Inter Voice Response System), at pilot level in the city. The HPCL has decided to shift to SMS booking from present manual booking in phased manner and no manual booking will be accepted after March 31.
The executive sales officer of the LPG wing of HPCL, Aditya Gupta, said that the company has introduced this facility ahead of its other competitors in Maharashtra. It evoked a good response in Mumbai when introduced at pilot level. Encouraged with the response in Mumbai, company came out with the same facility in rest of the State from January 1, 2012. The dealers were imparted training and equipment were set in the first month of the year and started taking booking by SMS and IVRS.
How to book
Explaining the method of cylinder booking on SMS the proprietor of Renuka Gas, Arun Narwade, said that consumer will have to drop an SMS on 8888823456 after typing HPspace>telephone number of your gas agency with STD codespace> and consumer number. Prior to this, consumer will have to register his/her name for the service in the same way. The booking can also be made by dialing the same number. The registration will take 3 minutes time and booking just 30 seconds.
Intimation before 48 hours
Gupta said that on booking a cylinder by sending an SMS or dialing the said number, the consumer will receive a reply in SMS mentioning waiting number, delivery status and on receiving this SMS the consumer will receive most positively the cylinder within 48 working hours. Office goers who hardly find time to come to their agency for booking, will certainly have a relief from this system. Delivery with prior intimation will help them to make necessary arrangements to receive the cylinder.
An HPCL Gas consumer, Nitin Kanitkar, welcomed the move of introducing the SMS and IVRS gas booking system and said that in a family like mine, where both are working, nobody has time to keep on dialing the agency number unless you get connected or to go in person for booking. I can drop an SMS by spending a minute even though I am in my office or wife in her school. On this backdrop the step must be welcomed, he added.
News by- LOKMAT